FAQs

Global Exchange is a Spanish Company, leader in foreign exchange nationwide and the second in the world, rendering service to private individuals in their trips for business or pleasure.

Our company is located in the main airports, hotels and shopping centers of 29 countries, serving over 12.5 million customers a year. We are present, in New Zealand, with branches and an online currency exchange service, with collection at our branches at Auckland airport, for a wide range of foreign currencies.

You can get in touch with the Moroccan Customer Service via our contact form.

If you prefer, you can also contact our customer service team free of charge by calling (+64) 0800 256 722, available Monday to Friday from 10 am to 6 pm.

Yes. Global Exchange provides an online money order service for your trip to collect at one of our branches at Auckland airport.

Besides getting the best exchange rate for your online exchange (more travel cash for the same price), this service allows you to save time and reduce anxiety, as you will have the currency you need ready for your trip abroad.

No, the exchange rate applied to orders placed through the website in New Zealand (for buyers of foreign currency or inbound travelers buying New Zealand Dollar) is more advantageous for you than at the airport branches.

By ordering online you collect your currency and pay directly at the airport the day you travel. This way we can make sure you get the best rates online.

If you need more information or have doubts, please contact our Customer Service Department.

For online bookings, payment is made in cash or by card at the time of collection at our office.

No problem at all. If you wish to modify the amount of currency at the time of collection, you can do so and the exchange rate applicable at that moment in the establishment will apply.

Yes, it is important that you collect your booking on the selected date and time. If you need to change them, you can do so by contacting our customer service team in advance.

If you do not collect your booking on the indicated date and time and have not previously contacted us to modify it, it will be automatically cancelled.

No. At Global Exchange we do not charge any commission or service fees for online bookings. Only the agreed exchange rate applies, with no additional costs.

To collect your online booking, you will need to present your valid passport or your New Zealand driver's licence.

Global Exchange has currency exchange branches at Auckland airport. You can find us in various convenient locations at the Terminal buildings. Check the exact location of all our branches in New Zealand.

Besides in this country, our company is in another 28 and it is currently immersed in a process of constant expansion in Latin America, Europe, Oceania and Asia.

Our currency exchange branches at the Auckland airport adapts its schedules to the opening hours.

You can check the schedule of each branch on this website.

We want to offer a comprehensive service to our customers, which is why we provide currency exchange services for 41 currencies:

Australian Dollar (AUD), Canadian Dollar (CAD), Swiss Franc (CHF), Chinese Yuan (CNY), Euro (EUR), British Pound Sterling (GBP), Hong Kong Dollar (HKD), Indonesian Rupiah (IDR), Japanese Yen (JPY), New Zealand Dollar (NZD), US Dollar (USD), United Arab Emirates Dirham (AED), Brazilian Real (BRL), Chilean Peso (CLP), Colombian Peso (COP), Fijian Dollar (FJD), Indian Rupee (INR), South Korean Won (KRW), Malaysian Ringgit (MYR), Philippine Peso (PHP), Singapore Dollar (SGD), Thai Baht (THB), New Taiwan Dollar (TWD), Vietnamese Dong (VND), Vanuatu Vatu (VUV), South African Rand (ZAR), Mexican Peso (MXN), Papua New Guinean Kina (PGK), Turkish Lira (TRY), Tongan Paʻanga (TOP), Samoan Tala (WST), CFP Franc (XPF), Czech Koruna (CZK), Danish Krone (DKK), Egyptian Pound (EGP), Sri Lankan Rupee (LKR), Nepalese Rupee (NPR), Omani Rial (OMR), Qatari Riyal (QAR), Saudi Riyal (SAR), and Solomon Islands Dollar (SBD).

We currently do not charge any service fees for any of our currency exchange transactions in New Zealand.

In order to offer you the best possible service, we accept different methods to pay for your travel money at our branches: cash and Visa/Mastercard debit and credit cards.

The accuracy and care we take with our transactions makes this very unlikely to happen. Should you receive a counterfeit note we would of course replace it immediately.

For the safety of our customers, Global Exchange records the serial numbers of banknotes in such a way that counterfeited notes can be detected, or in case a Customer has a complaint, we can check whether it came from our branches or not.

No matter where you are, Global Exchange is a multinational company with several channels you can contact us through. Our excellence in Customer Service makes us consider and resolve each and every problem that our Customers report us, in the best possible way.

You can check our current job vacancies in New Zealand on our website. If you can’t find what you are looking for, contact us via the Human Resources Contact Form and maybe you’ll be part of our team in the near future.

You can send us your resume through our website, where you can also check our current vacancies available in New Zealand.

In Global Exchange we believe in the talent, motivation and commitment of our team, which has made us the third leading currency exchange company in the world. Consequently, we put at your disposal a working environment in which everyone has the opportunity to grow and develop their potential.